COOKIE POLICY
Last updated January 24th, 2025
This Cookie Policy explains how Hello Troubleshooting (“Company,” “we,” “us,” and “our“) uses cookies and similar technologies to recognize you when you visit our website at https://hellotroubleshooting.com (“Website“). It explains what these technologies are, why we use them, and your rights to control how we use them.
In some cases, we may use cookies to collect personal information, or combine it with other data to identify you personally.
What are cookies?
Cookies are small data files placed on your computer or mobile device when you visit a website. Website owners use cookies to ensure their websites function properly, operate more efficiently, and gather useful data for reporting purposes.
Cookies set by the website owner (in this case, Hello Troubleshooting) are known as “first-party cookies.” Cookies set by others are “third-party cookies.” These third-party cookies enable features such as advertising, interactive content, or analytics. The third-party can recognize your device both on our website and across other websites where their cookies are active.
Why do we use cookies?
We use both first-party and third-party cookies for various reasons. Some cookies are essential for technical purposes and are required for our Website to function—these are referred to as “essential” or “strictly necessary” cookies. Others help us better understand user behavior and preferences to enhance your experience. Third parties also serve cookies for advertising and analytics purposes. Detailed breakdowns are provided below.
How can I control cookies?
You can choose whether to accept or reject cookies using our Cookie Consent Manager. This tool lets you control cookie categories based on your preferences. Essential cookies, however, cannot be disabled as they are necessary for the core functionality of the site.
You’ll find the Cookie Consent Manager in the notification banner and on our website. If you reject cookies, you can still use the website, but some functions or areas may be restricted. You can also modify your browser settings to manage cookies.
Types of Cookies Used on HelloTroubleshooting.com
Advertising Cookies
These cookies tailor advertisements to your interests and prevent repetitive or irrelevant ads. They also ensure ads are served correctly.
| Name | Purpose | Provider | Country | Type | Expiry |
|---|---|---|---|---|---|
| VISITOR_INFO1_LIVE | YouTube collects user data through embedded videos. Used in combination with SID to verify accounts and login time. | .youtube.com | United States | http_cookie | 5 months 27 days |
| YSC | Used by YouTube to track views and interactions. Works with Google account session. | .youtube.com | United States | http_cookie | Session |
Unclassified Cookies
These cookies are still under review and are being classified.
| Name | Purpose | Provider | Country | Type | Expiry |
|---|---|---|---|---|---|
| DEVICE_INFO | __________ | .youtube.com | United States | http_cookie | 5 months 27 days |
How can I control cookies on my browser?
Browser cookie settings vary. Use your browser’s help menu for details. Here’s how to manage cookies in popular browsers:
- Chrome
- Internet Explorer
- Firefox
- Safari
- Edge
- Opera
Most advertising networks also provide opt-out tools for targeted ads. Learn more at:
- Digital Advertising Alliance
- Digital Advertising Alliance of Canada
- European Interactive Digital Advertising Alliance
What about other tracking technologies?
In addition to cookies, we may use other tracking tools like web beacons (also known as tracking pixels or clear gifs). These are tiny graphics with unique identifiers that track online movement or email interactions. They help us monitor usage patterns, ad performance, and campaign success. Often, these technologies rely on cookies to work, so disabling cookies may affect their function.
Do you use Flash cookies or Local Shared Objects?
Our website may use Flash Cookies (Local Shared Objects) to enhance user experience, prevent fraud, and support site functionality.
You can block or manage Flash Cookies using Adobe’s Website Storage Settings Panel. Also, review the Global Storage Settings Panel for guidance on managing Flash-related data.
Note: Blocking Flash Cookies may reduce the functionality of Flash-based site features.
Do you serve targeted advertising?
Yes. Third-party advertisers may use cookies or similar technologies to show you ads tailored to your interests based on your visits to this and other websites. This process doesn’t identify you personally unless you provide identifiable information yourself.
How often will you update this Cookie Policy?
We may update this policy periodically to reflect changes in our practices, technology, or legal requirements. Please review this page regularly to stay informed.
The date at the top of this policy reflects the latest update.
Where can I get further information?
If you have questions about our use of cookies or tracking technologies, please email us at:
📧 admin@hellotroubleshooting.com