Procom heaters are popular for their efficiency and reliability. But, even the best heaters can face issues.
If your Procom heater is acting up, don’t worry. Troubleshooting can help you solve common problems quickly. This guide will walk you through the steps to identify and fix issues with your Procom heater. Whether it’s not igniting, making noise, or not heating properly, we’ve got you covered.
Understanding these troubleshooting steps can save you time and money, and ensure your heater runs smoothly. So, let’s dive into the basics of Procom heater troubleshooting and get your heater back to working order.

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Common Issues
Procom heaters are reliable, but they can have issues. Knowing these common problems can help you fix them quickly. Below, we discuss two main issues: the pilot light won’t stay lit and the heater not igniting.
Pilot Light Won’t Stay Lit
A common issue with Procom heaters is the pilot light not staying lit. This can be caused by several factors. Check these potential problems:
- Dirty Pilot Tube: A dirty pilot tube can block the gas flow. Clean it with a needle to remove any debris.
- Faulty Thermocouple: The thermocouple might be faulty. Test it with a multimeter to ensure it works.
- Gas Supply Issues: Ensure the gas supply is on and check for leaks. Tighten any loose connections.
Heater Not Igniting
If your heater does not ignite, there could be several causes. Here are some steps to troubleshoot:
- Check the Igniter: Ensure the igniter is producing a spark. Replace it if faulty.
- Inspect the Gas Valve: The gas valve might be stuck. Gently tap it to see if it opens.
- Examine the Wiring: Look for loose or damaged wires. Secure or replace them as needed.
These steps can help you resolve common issues with your Procom heater. Always follow safety guidelines when troubleshooting.
Safety Precautions
Troubleshooting your Procom Heater is crucial for maintaining its efficiency and safety. Before starting any troubleshooting steps, it is essential to follow specific safety precautions. These safety measures will help prevent accidents and ensure a secure environment while working on the heater.
Turn Off Gas Supply
Turning off the gas supply is the first step in troubleshooting your Procom Heater. This prevents gas leaks, which can be dangerous. Follow these steps:
- Locate the gas valve near the heater.
- Turn the valve clockwise to close it.
- Ensure the valve is tightly shut before proceeding.
Turning off the gas supply reduces the risk of gas-related accidents. Always double-check the valve to confirm it is closed.
Ventilation Requirements
Proper ventilation is crucial when troubleshooting your Procom Heater. Poor ventilation can lead to the buildup of harmful gases. Follow these guidelines:
- Ensure the room has adequate airflow.
- Open windows and doors to improve ventilation.
- Avoid using the heater in confined spaces without proper ventilation.
Good ventilation helps disperse any gas that may escape during troubleshooting. It also ensures a safe working environment.
Tools Needed
Troubleshooting a Procom heater can be straightforward with the right tools. Having the correct tools ensures a smooth process. Below are the essential tools needed for effective troubleshooting.
Basic Hand Tools
Start with basic hand tools. A screwdriver set is essential. It helps to open and close panels. Pliers are useful for gripping and holding small parts. A wrench set is needed for tightening and loosening nuts. These hand tools are easy to find and use.
Multimeter
A multimeter is crucial for electrical tests. It measures voltage, current, and resistance. This tool helps identify electrical issues. Ensure the multimeter is in good working condition. Follow the user manual for accurate readings. A multimeter can pinpoint many heater problems.
Pilot Light Problems
Experiencing issues with the pilot light on your Procom heater can be frustrating. It is one of the most common problems that users encounter. The pilot light is essential for your heater’s operation. When it goes out, your heater won’t work. Let’s explore some common pilot light problems and how to fix them.
Cleaning The Pilot Orifice
The pilot orifice can get clogged with dirt and debris. This prevents the pilot light from staying lit. Cleaning it can solve the problem.
- Turn off the gas supply to the heater.
- Locate the pilot orifice, usually found near the pilot light assembly.
- Use a thin wire or needle to clear any blockages in the orifice.
- Blow compressed air through the orifice to remove any remaining debris.
- Reconnect the gas supply and relight the pilot light.
Replacing Thermocouple
A faulty thermocouple can cause the pilot light to go out. The thermocouple is a safety device that detects whether the pilot light is lit. If it is broken, it will shut off the gas supply.
- Turn off the gas supply and let the heater cool down.
- Locate the thermocouple near the pilot light assembly.
- Use a wrench to remove the thermocouple from the gas valve and pilot assembly.
- Install the new thermocouple by screwing it into place.
- Turn the gas supply back on and relight the pilot light.
By following these steps, you can fix common pilot light problems with your Procom heater. Regular maintenance ensures your heater runs smoothly and safely.
Ignition Issues
Procom heaters are reliable and efficient, but sometimes they face ignition issues. When your heater fails to ignite, it can be frustrating. Understanding the problem is the first step to fixing it. In this section, we will explore common ignition issues and how to troubleshoot them.
Checking Gas Supply
The first step in troubleshooting ignition issues is to check the gas supply. Ensure the gas valve is open and the gas line is not blocked. A blocked gas line can prevent the heater from igniting.
To check the gas supply:
- Turn off the heater.
- Inspect the gas line for any visible blockages or kinks.
- Ensure the gas valve is fully open.
- Smell for gas leaks. If you smell gas, turn off the supply immediately and call a professional.
If the gas supply is fine, move on to inspecting the igniter.
Inspecting Igniter
The igniter is a crucial component for starting your Procom heater. If it is faulty, the heater will not ignite.
To inspect the igniter:
- Turn off the heater and disconnect it from the power source.
- Locate the igniter, usually near the burner assembly.
- Check for visible damage or wear. A damaged igniter needs replacement.
- Clean the igniter gently with a soft brush to remove any dirt or debris.
- Reconnect the heater to the power source and try igniting it again.
If the igniter is still not working, it might need to be replaced. Consider consulting a professional for further assistance.
Thermostat Malfunctions
Thermostat malfunctions can cause your Procom heater to perform poorly. A broken thermostat might lead to your heater not turning on or off at the right times. This can result in an uncomfortable living space. Understanding how to troubleshoot and fix these issues can save you time and money.
Testing Thermostat
First, check if the thermostat is set to the desired temperature. Use a thermometer to compare the room’s actual temperature. If they don’t match, your thermostat may be faulty. Next, ensure the thermostat is clean and free of dust. Dirt can interfere with its performance. If the thermostat is still not working, you may need to test it with a multimeter. This device checks if the thermostat is sending the right signals to your heater.
Replacing Thermostat
If testing shows that your thermostat is broken, replacement is the next step. First, turn off the power to the heater. This ensures safety during the process. Then, remove the old thermostat from the wall. Take note of the wiring configuration. Attach the new thermostat following the same wiring setup. Secure it to the wall, then turn the power back on. Test the new thermostat to ensure it works correctly.
Burner Troubles
Burner troubles in a Procom heater can significantly impact its efficiency. If your heater is not working properly, the burner might be the culprit. This section will guide you through troubleshooting burner issues, focusing on cleaning the burner assembly and adjusting the burner flame.
Cleaning Burner Assembly
A clean burner ensures optimal performance. Here’s how to do it:
- Turn off the heater and let it cool completely.
- Remove the front panel to access the burner assembly.
- Use a soft brush to remove dust and debris from the burner.
- Check the burner ports for clogs. Use a small wire to clear any blockages.
- Wipe the burner surface with a damp cloth. Ensure it is completely dry before reassembling.
Adjusting Burner Flame
Proper flame adjustment is crucial for safety and efficiency. Follow these steps:
- Turn on the heater and observe the burner flame.
- The flame should be blue with a slight yellow tip.
- If the flame is too high or low, locate the adjustment screw on the burner.
- Use a screwdriver to turn the screw. Adjust until the flame reaches the correct height and color.
- Observe the flame for a few minutes to ensure it stays steady.
If these steps do not resolve the issue, consult a professional technician for further assistance. Regular maintenance can prevent future burner troubles and ensure your heater operates efficiently.

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Maintenance Tips
Proper maintenance of your Procom heater ensures efficient performance and longevity. Regular maintenance also helps avoid unexpected breakdowns. Here are some essential maintenance tips to keep your heater in top shape.
Regular Cleaning
Regular cleaning is crucial for the efficient operation of your Procom heater. Dust and debris can accumulate over time, affecting performance.
- Turn off the heater and unplug it from the power source.
- Use a soft cloth to wipe down the exterior surfaces.
- Remove the front panel to access the interior components.
- Use a vacuum cleaner with a brush attachment to remove dust.
- Check and clean the air filters regularly.
- Reassemble the heater and plug it back in.
Annual Professional Check
An annual professional check is recommended to ensure your Procom heater is in optimal condition. A certified technician can identify potential issues that may not be visible to you.
- Schedule an appointment with a certified technician.
- The technician will inspect the heater for any wear and tear.
- They will check the gas connections and ventilation.
- The technician will clean the internal components thoroughly.
- They will test the heater to ensure proper functionality.
- Address any issues or repairs as recommended by the technician.
Following these maintenance tips can significantly extend the life of your Procom heater. Regular cleaning and professional checks ensure efficient and safe operation.

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Frequently Asked Questions
How Do I Reset My Procom Heater?
To reset your Procom heater, turn off the power. Wait 30 seconds. Turn it back on.
Why Is My Procom Heater Not Igniting?
Check the gas supply. Ensure connections are tight. Inspect the igniter for damage. Replace if needed.
What Causes My Procom Heater To Shut Off?
Your heater may shut off due to a dirty filter. Clean or replace the filter regularly.
How Do I Clean My Procom Heater?
Turn off and unplug the heater. Use a soft brush or cloth to remove dust and debris.
Why Is My Procom Heater Making Noise?
Noises can result from loose parts or debris. Tighten screws and clean the heater to resolve this.
Conclusion
Troubleshooting your Procom heater can seem tricky at first. Use these steps to identify and fix common problems. Always ensure safety by checking connections and parts. Regular maintenance prevents future issues. If problems persist, consulting the manual or a professional helps.
Proper care keeps your heater running smoothly. Stay warm and safe with a well-functioning heater.